FULL TIMER/INTERNSHIP FOR RESERVATION & CUSTOMER SUPPORT

Widebed
Internship
Application ends: December 31, 2022
Apply Now

Job Description

You :

Are you interested in the PROPERTY & HOSPITALITY industry?

Are you PASSIONATE about Reservation & Customer Services?

Can you work INDEPENDENTLY?

 

Us :

We are on a MISSION to help property owners to generate short-term rent income

We provide beautiful and boutique-style accommodation to make our guests feel HAPPY and HOMEY

We work to welcome our guest with a SMILE

We work INDEPENDENTLY and we can MULTI-TASK

We aren’t afraid to make a MISTAKE & we like LEARNING

We like to TRAVEL, EAT & SHARE

We always seeking for BETTER SOLUTION

 

 

 

Main Duties :

 

– Communicate with guests, lead guests to make the booking, and update into system.

– Prepare daily job sheet list to be distributed to front desk.

– To respond guest’s request/inquiries during their stay, communicate with frontliners & operation or maintenance team to resolve guest’s requests/enquires.

– To carry out daily night audit and follow up all payment collection.

– Monitor rate and occupancy by providing market insights and report to superior on the propose rate/promotion.

– Prepare invoices to account department for monthly statement used.

– Always support operation/frontliners and provide necessary assistant especially on guest’s requests.

– Continuous search for the various potential platform to increase the sales & occupancy

 

Job Qualifications :

 

– Experience in hospitality/hotel/Airbnb industry is a plus

– Minimum 2 years experience in OTA/Reservation/Marketing/Revenue Management or related

– Familiar with Hospitality management system and OTA extranet

– Own smartphone

– Excellent communication skills

– Able to work on weekends and flexible schedule

Related Jobs