Luxury Travel Executive

Holiday Tours & Travel Sdn Bhd
Full Time
Application ends: December 31, 2022
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Job Description

JOB RESPONSIBILITIES

  • Responsible for providing outstanding customer service to enhance our
    customers’ experience by assisting them with personalised travel plans.
  • Ensuring that the day-to-day operations and executions run smoothly
    according to planned itineraries.
  • Addressing all inquiries or issues promptly and professionally, while
    providing appropriate solutions or advice according to SOP.
  • Project manage special tasks efficiently across multiple teams, in view of
    delighting our customers through great customer service and experience.
  • Nurturing and maintaining relationships with our key partners and key
    stakeholders (internal and external teams).
  • Track and record performance of each experience and provide feedback /
    learnings to the team.

JOB REQUIREMENTS

  • Tertiary education with Degree
  • 0-2 years of experience in hospitality industry or Luxury Travel segment
  • Understands what great customer service standards are and willing to
    implement them
  • Strong communication, interpersonal, and customer service skills
  • Good organisational, administrative and problem-solving skills
  • Resourceful and a creative thinker when it comes to problem solving.
  • Agile in ways of working and project management. Able to work through
    physical & digital solutions.
  • Good attention to details

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