HR Advice China (1 year contract)

Shell
Remote Contractual
Application ends: December 31, 2022
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Job Description

PURPOSE:

  • Support line managers on simple to medium complexity HR matters (e.g. policy related queries)
  • Provide end-to-end HR Advice to Line Managers
  • Liaise with HR experts to get input on complex cases
  • Provide coaching & feedback to line managers

ACCOUNTABILITIES:

  • Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related cases.
  • Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/ Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits advice Support Line Managers with Organizational Management, related to organizational changes and resourcing.
  • Support Line Managers with local and global policy queries. Apply policies to specific business situations, including determining exceptions.
  • Support with the execution of global/local change initiatives. Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.
  • Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
  • Provide coaching and feedback to line managers, equipping to line managers to deal with HR related matters in a correct and compliant way.
  • Support the execution and timely delivery of critical business change initiatives. This includes, but not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g., Talent, Integrated Resourcing, and International Mobility.

DIMENSIONS:

  • Executes processes requiring decision making and interpretation of policy, within defined boundaries. Nature of work involves good overview and knowledge of end to end HR policies, processes & systems. Acts as Process Focal Point / Subject Matter Expert for larger / more complex process – understands the specifics/mechanics as well as intent behind it to action work.
  • Works within a variety of well-defined procedures and practices and is supervised on progress and results; informs management about analysis outcomes. Handles exception mgmt. via decision trees & precedent – knows when to escalate. Supports onboarding and upskilling of new team members. Makes decisions on standard situations.
  • Triggers Workday business processes on behalf of LM.

REQUIREMENTS:
You bring a Learner Mindset, a curiosity to learn and grow, learn from mistakes, successes and speak up openly in a safe environment.

  • Experience in service excellence and driving continuous improvement
  • Understand how HR adds value to the business
  • Fluent in oral and written English; Fluency in Mandarin is a must, as this role will provide HR operations support to China
  • Skills in having effective contracting conversations with the ability to manage expectations especially when faced with obstacles
  • Collaboration/integrative behavior within and across team boundaries
  • Empathy when dealing with sensitive situations/difficult conversations
  • Assertiveness and courage to challenge
  • At least 3 years of working experience in Human Resource Operations

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