Support Consultant

Titanfour Business Solutions
Permanent
Application ends: December 31, 2022
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Job Description

Role Title: Consultant

Department / Division: Strategic Solutions Care

Reporting To: Strategic Solutions Care Manager

Internal & External Stakeholder Interaction:

External: Customers & Vendors

Internal: All user departments

 

Role Objective:

Responsible for successful handling of support tickets and responses in a timely manner based on SLA targets. Ability to perform multitasking on multiple projects and set priority. Able to work independently and follow up on user requests.

Requirements:

  • Possess Degree in Business Administration / Management /Industrial Management / Any relevant
  • 1+ years or more working experience in related field
  • Exposed to construction and property development industry is an added advantage
  • Knowledge on JD Edwards EnterpriseOne
  • Competency in Microsoft Office (Word, Excel, Power Points, Outlook)
  • Knowledge in SQL
  • Able to speak English and Bahasa (Mandarin is an added advantage)
  • Familiar with property and construction activities & processes
  • Strong Collaborative Skills, Positive Attitude, High Energy
  • Ability to liaise between customer and technical development team
  • Innovative, team player, passionate and highly committed
  • Good written and verbal communication

Key Accountabilities & Responsibilities:

  • Provide support to clients based on Standard Operating Procedures (SOP) and Service Level
    Agreement (SLA)
  • Act as first level support for all incidents to ensure prompt resolution and maintain customer satisfaction
  • Providing timely and accurate customer feedback
  • Managing multiple cases at one time
  • Documented out functional specification on any enhancement and changes
  • Work closely with Development team on bugs fix, Gap Resolutions, and Change Request on business  requirements
  • Follow-up with customers to ensure the problem is resolved
  • Attention to detail and good problem-solving skills
  • Ability to give presentation
  • Proactively develop a knowledge on industry processes, technology and elements

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